{"id":47370,"date":"2021-11-25T10:18:34","date_gmt":"2021-11-25T10:18:34","guid":{"rendered":"https:\/\/www.maasalaamalifestyle.com\/index.php\/refunds-returns\/"},"modified":"2025-07-09T17:02:13","modified_gmt":"2025-07-09T17:02:13","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/www.maasalaamalifestyle.com\/index.php\/info\/return-exchange\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47370\" class=\"elementor elementor-47370\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da2fae3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da2fae3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd73f90\" data-id=\"dd73f90\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0a6000 elementor-widget elementor-widget-text-editor\" data-id=\"a0a6000\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the purchase made does not meet your expectations, you have the option of making a return.<\/p><p>We will give you all the conditions and different options available so you can return your items.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ca62ef elementor-widget elementor-widget-spacer\" data-id=\"8ca62ef\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ead625 elementor-widget elementor-widget-heading\" data-id=\"2ead625\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">CONDITIONS TO COMPLETE A RETURN<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84c14c6 elementor-widget elementor-widget-spacer\" data-id=\"84c14c6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b94412b elementor-widget elementor-widget-text-editor\" data-id=\"b94412b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>The return must be handled within the established <strong>period<\/strong>: <br \/><strong>Online purchase:<\/strong>\u00a0You have <strong>30 days<\/strong> from the shipment date of your order.<br \/><strong>In Person purchase at a \u201cPop-Up store\u201d<\/strong>:\u00a0You have <strong>30 days<\/strong> from the purchase date.<\/li><li>The items Must be New \/ unworn in <strong>their original condition<\/strong> and with all their labels\/tags.<\/li><li>You must make the return in the same market\/region where you made the purchase.<\/li><li>If you like to exchange an item for different sizes, you can do so as long as the product is new \/ unworn.<\/li><li>If you like to exchange an item for a different style of Ma\u2019aSalaama product you may do so for equal value or pay the difference if the new merchandise is higher in price.\u00a0\u00a0<\/li><\/ul><ul><li>In-person return is available for online purchases as well as those made in a physical pop-up store. You must present the items to return and a copy of your <strong>Ma\u2019a Salaama Lifestyle receipt<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6279df elementor-widget elementor-widget-spacer\" data-id=\"d6279df\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3687cc8 elementor-widget elementor-widget-heading\" data-id=\"3687cc8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">WHAT FORM OF PAYMENTS ARE REFUNDED? \n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13cf9de elementor-widget elementor-widget-spacer\" data-id=\"13cf9de\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bda7173 elementor-widget elementor-widget-text-editor\" data-id=\"bda7173\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Refunds on New \/ Unworn product are made to match the original form of payment.<\/p><p>If a customer pays cash in person at a pop-up store, we will gladly refund the cash in person.<\/p><p>If a customer paid via Credit Card, we would gladly refund the \u201cchargeback credit\u201d on that credit card which may take 5-7 business days once we receive the merchandise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7d1641 elementor-widget elementor-widget-spacer\" data-id=\"a7d1641\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbf4338 elementor-widget elementor-widget-heading\" data-id=\"dbf4338\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">CAN SOMEONE RETURN AN ONLINE ORDER MADE AT A POP-UP STORE? OR VICE VERSA<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc636a elementor-widget elementor-widget-spacer\" data-id=\"2fc636a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-948326c elementor-widget elementor-widget-text-editor\" data-id=\"948326c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The way to return an online order made from the pop- up store depends on your payment method:<\/p><ul><li>If you have paid for your order at the <strong>pop-up store register<\/strong> and you pay with cash and want to return an item or entire purchase, you will have to visit us at a pop-up \/ meet us in person to complete a cash refund.<\/li><li>If you used an <strong>online payment method<\/strong> or Credit Card for your purchase at a pop-up store, you could return an item or entire purchase, and we will refund the amount on the credit card minus the shipping fees. The credit card refund process may take up to 5-7 business days once the merchandise is received.<\/li><\/ul><ul><li><strong>HOW DO I ACCESS MY RETURN LABEL\/ OR EXCHNAGE OPTIONS?<\/strong><\/li><li>You can access the return label whenever you request for one via <a href=\"mailto:customercare@maasalaamalifestyle.com\">customercare@maasalaamalifestyle.com<\/a> in the contact us section of our online website.\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If the purchase made does not meet your expectations, you have the option of making a return. We will give you all the conditions and different options available so you can return your items. CONDITIONS TO COMPLETE A RETURN The return must be handled within the established period: Online purchase:\u00a0You have 30 days from the&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":54383,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-47370","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/pages\/47370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/comments?post=47370"}],"version-history":[{"count":4,"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/pages\/47370\/revisions"}],"predecessor-version":[{"id":55074,"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/pages\/47370\/revisions\/55074"}],"up":[{"embeddable":true,"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/pages\/54383"}],"wp:attachment":[{"href":"https:\/\/www.maasalaamalifestyle.com\/index.php\/wp-json\/wp\/v2\/media?parent=47370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}